London coffee festival 2017

London Coffee Festival 2017 Video

We spent a fabulous few days at the London Coffee Festival. It seems that there are even more people interested in opening a coffee shop and we met loads of

5 Emergency Plans Every Coffee Shop Needs

  They say things always come in three's; so when the coffee machine, dishwasher and high-speed oven decided to stop working in the week before Christmas, the good news is that

Interview with Ken Burgin

    We were delighted recently to be invited on as guests by Ken Burgin, the famous Australian Hospitality guru. He had read a copy of our book, The Daily Grind and
Coffee Shop Christmas Checklist

Christmas Checklist for Coffee Shops

The well oiled seasonal retail calendar drives sales throughout the year, and in many markets, Christmas is the biggest of them all. It's not always a great trading period for
Andrew Brooks - Poikto

Pokito – the answer to coffee cup reuse?

The environmental impact of the disposable but not recyclable cup is something that has been in the headlines recently. The exponential growth of coffee shops and takeaway coffee, in particular, has
Andrew Bowen, Claire Bowen

Love at First Sight!

Love at first sight You only get one chance to make a first impression they say, and it's never more important than when it's your own business. Impressing customers on their very
more customers to your coffee shop

Winking in the Dark

One of the biggest dilemmas or even traps the Independent Coffee Shop owner faces is getting themselves away from the day to day operation and getting more customers into their
coffee shop loyalty clubs

Turbocharge your loyalty card

The Coffee Shops oldest and still the most popular loyalty scheme is the good old stamp card; most coffee shops use stamp cards or something similar to encourage repeat business,
Caffè Culture

Caffè Culture 2016 Highlight

This years Caffè Culture Show in Olympia London was a colourful affair; we wanted to share with you some of the highlights Peanut Hottie http://peanuthottie.com/ The Peanut Hottie stand was one of the brightest
May Morning

Our first lie in for 9 years!

4am Today is the first May Day morning in nine years that we have not woken up at 4am to go to work. The reason we have been able to enjoy

London Coffee Festival 2016

We have been getting more and more excited on the countdown to our London Coffee Festival debut! Between 7th and 10th April, we will be on Stand B26 at The
coffee shop loyalty clubs

The Coffee Shop Loyalty Battle

This Week Starbucks changed their Loyalty Scheme in which they have millions of members and caused a stir amongst some of their loyal customers because they have changed the way the
Facebook coffee shop

To be Liked is never enough…on Facebook

To be Liked is never enough...on Facebook Almost every coffee shop has a Facebook page, which is tenderly posted to, with likes being a badge of honour, the more the better. How

Oxford Barista Slam- latte art competion

Oxford had its first ever Barista competition on 8th October this year. The OxBarsistaSlam latte art competition was held a Joseph Perks&Co and sponsored by UECoffee Roasters. I was there to

The Hidden Gem- No Marketing Required

The Hidden Gem – No Marketing Required Yesterday we stumbled over one of the best independent coffee shops I never knew about. We have just been to town that we visit

Lets have a picnic in your Coffee Shop!

Picnic in a Coffee Shop We have spotted a growing trend recently where guests smuggle their own food or food they have bought elsewhere to eat in the comfort of our
Food Intolerance

Great News – Food Intolerance is Growing!

Food Intolerance It might not be a good thing for those with a food intolerance, but  your coffee shop can benefit from the food intolerances of your guests. With over 35% of
Customer Toilets

Are your toilets driving you mad?

Are your toilets being abused? With the decline in local public toilet facilities provided by the councils, your local coffee shop is the favourite destination of many people needing to answer

First Impressions Matter

You only get One chance to make a First Impression The university open day season is upon us and if you like us have teenage children trying to decide where to

Will your Coffee Shop survive a Crisis?

Would your business survive a crisis? The recent tragic events at Alton Towers theme park, when two roller coasters collided causing serious injury and lots of publicity, has got me thinking