Claire Bowen at Hotelympia
Claire is presenting "The 7 Deadly Sins Coffee Shop Owners Make' at Hotelympia on Monday 5th March at ExCel London.Find out more here
Tickets for the show are free to the
Service
5 Emergency Plans Every Coffee Shop Needs
They say things always come in three's; so when the coffee machine, dishwasher and high-speed oven decided to stop working in the week before Christmas, the good news is that
Interview with Ken Burgin
We were delighted recently to be invited on as guests by Ken Burgin, the famous Australian Hospitality guru. He had read a copy of our book, The Daily Grind and
Christmas Checklist for Coffee Shops
The well oiled seasonal retail calendar drives sales throughout the year, and in many markets, Christmas is the biggest of them all. It's not always a great trading period for
Love at First Sight!
Love at first sight You only get one chance to make a first impression they say, and it's never more important than when it's your own business.
Impressing customers on their very
Are you ready for a Bunfight?
This weekend marks the celebration of Queen Elizabeths ninetieth birthday. There will be many events going out throughout the world to commemorate this momentous achievement; there is none more unusual
Our first lie in for 9 years!
4am
Today is the first May Day morning in nine years that we have not woken up at 4am to go to work. The reason we have been able to enjoy
13 Ways Independent Coffee Shops can Beat the Coffee Chains
13 Ways Independent Coffee Shops can Beat the Coffee Chains
How do I compete with the chains? We get asked this a lot, particularly at a time when an existing independent
Oxford Barista Slam- latte art competion
Oxford had its first ever Barista competition on 8th October this year. The OxBarsistaSlam latte art competition was held a Joseph Perks&Co and sponsored by UECoffee Roasters.
I was there to
When Pub Coffee Goes Wrong
Pub Coffee
Here is our latest Vlog on why you need to spend money on training your team after investing a small fortune in your coffee offer in your pub
Lets have a picnic in your Coffee Shop!
Picnic in a Coffee Shop
We have spotted a growing trend recently where guests smuggle their own food or food they have bought elsewhere to eat in the comfort of our
Great News – Food Intolerance is Growing!
Food Intolerance
It might not be a good thing for those with a food intolerance, but your coffee shop can benefit from the food intolerances of your guests.
With over 35% of
What are the best upselling techniques in coffee shops?
Why Is Upselling a Dirty Word?
Most of us have a poor perception of anyone involved in sales, however, we forget that without selling we have no business.
Our teams have the
Are your toilets driving you mad?
Are your toilets being abused?
With the decline in local public toilet facilities provided by the councils, your local coffee shop is the favourite destination of many people needing to answer
First Impressions Matter
You only get One chance to make a First Impression
The university open day season is upon us and if you like us have teenage children trying to decide where to
What Can Coffee Shops Learn From Pubs?
The demise and re-invention of the pub that we have witnessed over the last 20 years, has a lot more to do with the future of the coffee shop than
It’s no secret why Mystery Shopping works
In our industry Pret a Manager are the well documented leaders of Mystery Shopping, they have been long term committed users. They spend little on their marketing and a lot