coffee shop or cafÉ operations manual 

If you are a coffee shop or café owner:

Opening soon

Want to open smoothly 

Want Standard Operating Proceedures 

Talk to us TODAY - about how we can develop your operational systems

andrew claire bowen coffee shop coaches

Hi, We are Andrew & Claire Bowen, world renowned coffee shop and café consultants and authors of the #1 Best Selling Book , The Daily Grind- how to open and run a coffee shop that makes money.

Cafe Success wheel, coffee shop and cafe operating manual

Take Charge of your Coffee Business

The Café Success Wheel

Control your whole operation simply with our uniqiue management control tool

Developed with over 40 years experience to ensure that you will always know the health of your business 

Coffee shops and cafés, although seemingly a simple business to operate need robust operating proceedures. Without the proper systems and processes in place you will not achieve the profit potential and even lose money or at worst close within a few months of opening.

You might think you can buy these things off the shelf and they will work. In our experience this never works and you end up either exposed legally or wasting time worrying about issues that you don't need to.

That's why we work with you to develop an operations manual that is unique to your business and becomes part of the DNA.

We will provide with your input, every checklist, manual, standard operating proceedure and crib sheet and therefore peace of mind. 

Using our Unique Café Success Wheel and our 7p's for Success, everything is covered.

It's well proven that a business with solid operating proceedures will attract more guests, be easier to run, make more money and have a higher valuation than one that does not.

Depending on your style of operation, a complete bespoke operating manual starts at £499 + Vat

Our 7 P's for Success:


We work with you to develop 100% clarity for your new coffee business.


Selecting your location and dealing with landlords is a difficult time, and choosing the best location is a science. Our extensive experience will ensure you have the knowledge and skill to get the best site.


A properly balanced menu is vital to your success, it's one of the main reasons new coffee shops and cafés fail to deliver their full potential profit to their owners.


Attracting and selecting the right people is always something first time owners struggle with, getting this right through your working culture will ensure your have success and a day off!


You will get off to a flying start with everything you need to have raving fans before you open.


From the coffee machine to stirrers, you will make the right decisions from multiple options and build relationships with your suppliers.

Pass it on

There will become time when you will want to expand or sell. Ensuring these events are planned for from day 1 is important for the long term value of your business.

But first lets talk..

...Our Coaching options

One Off

Do you need expert, honest,
impartial support urgently?

Book a one off 45 min
Zoom Coaching Call TODAY


Coaching Unlimited

Unlimited Zoom or Phone calls and
email support -

Minimum 3 months


Monthly Coaching

Available to Existing Long Term Clients  

£300 pcm

All prices shown ex VAT

The Launch Program

Our 12 month full support coaching program where we work with you to develop a brand new coffee shop or cafe business that will make money and last

start a coffee shop cafe

"Andrew and Claire were a crucial part in my decision in opening my first site, I met them coincidentally (or by fate) about six months before I opened brew | twenty three.

They shared their knowledge, passion and advice with me as if they were opening their own site - they both genuinely cared (and still do). They continued to go above and beyond, responded to all my questions and gave me so many points to consider that I wouldn't have thought of.

I was extremely clear on my vision of brew | twenty three and Andrew and Claire never lost sight of that for me and adapted their processes tailored to my business.

 Andrew and Claire are two of the most genuine, caring, patient and calming people I have worked with and I would recommend them to anyone opening (or thinking of opening) their own shop, no matter their vision. 

Brew Twenty Three Birminham - business plan for cafe

Dayna Winter

brew | twenty three - Birmingham UK

" My Wife and Business partner and I  had an idea - to open a coffee shop but we had NO idea on where to start.  Most people gave advice but it was not solid - it was based on a narrow perspective of what to do - there are really no guides for this kind of thing until we came across "The Daily grind" which established a step by step guide on what to do and think about - what is even more valuable is the ability to talk to Andrew and Claire about more specific details - the book is great but doesnt talk back - Andrew and Claire can.  

They tailored their advice to our specific needs and their expertise covers a broad array from menus to social media.  We have grown in the last 2 years and attribute that to the great advice obtained from Andrew and Claire and as we continue to grow they will be part of our plan.  

Don't reinvent the wheel - learn from those that have already done it - that's Andrew and Claire."

Los Dos Christianos coffee shop Florida

Christian & Danielle Mortimore 

Los Dos Cristianos - Florida USA

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