The impact of Coronavirus (COVID-19) is far-ranging across the world and will affect hospitality businesses like coffee shops and cafes because of the fear of it spreading in a social setting.

We recorded a Facebook live video with some practical ideas on how you can mitigate the risk to your existing business or you are if you are still in the planning stages what you need to build into your plans.

Key takeaways


  • Have a contingency fund of at least 1 months sales or 20% of your overall budget
  • Landlords will be more flexible with the level of rent they want
  • Keep rent agreed to below 10% of sales
  • Negotiate power contracts regularly
  • Join for more support and advice pre opening



Start up a coffee shop


Open and trading

  • Lead from the front, be a role model and give clear instruction to the team
  • Have a plan with your team so they are all on the same message as you
  • Speak to suppliers and Landlords and ask for extended credit - do not wait until you default before getting in touch
  • Apply for the Govenment grants (£3000 UK)
  • Contact your local authority for a rates reduction/suspension
  • Talk to your team about taking time off/reducing hours
  • Implement a smaller simpler menu you can produce with limited staff
  • Offer emergency services and carers a discount
  • Start a handwashing station and invite people in to wash hands
  • Keep an eye on industry trends - Starbucks are no longer accepting reusable cups
  • Make sure you are using the correct cleaning chemicals for the appropriate jobs
  • Don't run out of cleaning products
  • Manage the return of dirty plates and cups to the counter or wash area to eliminate cross-contamination with clean items or food preparation.
  • Talk to your bank for an overdraft facility



Some Examples of Customer Notices

The wellbeing of staff and the public is of utmost importance, so we’re adding new safety measures so you can continue to enjoy great coffee both at home and in our cafes. Here’s how we’re acting...
• Indefinitely, we will not accept reusable mugs from customers. We will return our ‘bring your own mug’ program as so as it’s safe to do so.
• Indefinitely, we will not accept cash transactions. We will accept credit, debit and loyalty points via the Pilot Coffee app.
• Reduced seating capacity at most cafe locations.
• Enhanced sanitation protocol for staff, including gloves for food handlers, and cleaning bathrooms hourly. To say ‘thanks’ for your continued support as these cafe changes take effect, we are offering 10% off brewing gear & coffee bags at our online shop.
Let’s all do our part to stay safe and healthy!


To request to join the start-up coffee shop group on Facebook click here

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